The terms of sale.

You are buying from LUCORE. Our support address, business hours and the address for any notices are on our Contact page.

Adding items to your cart is not an order. When you complete checkout we create your order and, for card payments, ask our payment provider to take payment. Your order is accepted when we confirm it by email — not when the checkout page loads.

We may decline or cancel an order before dispatch, for example where an item is mispriced, out of stock, or the payment cannot be verified. If we do, and you have already been charged, you get a full refund.

Prices are shown in US dollars. The total you approve at checkout is the amount charged: item prices, any discount applied, and shipping.

We accept card payment through our payment providers, and cash on delivery where it is offered at checkout. Cash-on-delivery orders are confirmed once payment is collected.

The total shown at checkout is what you pay. Shipping appears as its own line before you confirm, and nothing is added afterwards — if the total changes between the page you were shown and the moment you pay, the order is refused rather than charged.

Delivery timings, costs and the free-shipping threshold are set out in our Shipping & Returns policy, which forms part of these terms. Delivery estimates are estimates, not guarantees.

Our returns window, the condition items must be in, and how refunds are issued are set out in the Shipping & Returns policy.

Nothing in these terms removes or limits a statutory right you have under Pakistani consumer law. Where such a right and our own policy differ, the statutory right applies.

Our products are cosmetics. They are intended to improve the appearance of skin and are not medicines: they are not intended to diagnose, treat, cure or prevent any disease.

Read the ingredient list before use, patch test if you have sensitive or reactive skin, and stop using the product if a reaction develops. If you are pregnant, breastfeeding, or under the care of a dermatologist, speak to them first. Nothing on this site is medical advice.

You are responsible for keeping your password to yourself and for activity under your account. Tell us promptly if you think someone else has access. We may suspend an account being used for fraud or abuse.

The text, photography, design and code on this site belong to us or our licensors. You may not copy or reuse them commercially without permission.

If a product arrives damaged, faulty or not as described, contact us and we will put it right.

These terms are governed by the law of Pakistan, and any dispute arising from them will be dealt with by the courts of Pakistan.

We may update these terms. The version published when you place an order is the one that applies to it.

Questions about an order or these terms: support@lucoreskin.pk, or reach us on our Contact page.