Getting it to you, and back.

• Orders of Rs 5,000 or more ship free.
• Orders under Rs 5,000 carry a flat Rs 250 shipping charge.
• The threshold is judged on your order subtotal before any discount is applied.
• Shipping is shown as a separate line in your cart before you pay.

We currently ship within Pakistan only, so there are no import duties or cross-border charges to pay on your order.

Orders are packed within 1 working day and usually reach you 2 to 5 working days after that, depending on your city. Once your order leaves us you will get the courier’s name and your tracking number by email, and both stay visible under your account.

If you need an estimate for your address before you order, message us and we will tell you what to expect.

You will get a confirmation email when your order is placed. Once it ships we add the tracking number and carrier to the order, and you can see them any time under your account.

Where cash on delivery is offered at checkout, your order is created straight away and marked paid once the courier collects payment. The shipping rules above apply unchanged.

Cancellations, returns, exchanges and refunds are set out in full on our Returns & Refunds page.

If your tracking has not moved for several days, or the courier has marked your order delivered and it is not with you, send us your order number and we will open a case with the courier and keep you updated until it is resolved.

If a parcel comes back to us because the address was wrong or nobody was available to receive it, we will contact you to arrange redelivery. As set out above, redelivery in that situation is at the customer’s cost.

Questions about a delivery or a return: support@lucoreskin.pk. See also our Terms of Sale and FAQ.