Changed your mind, or something arrived wrong.

Before your order is dispatched you can cancel it for a full refund — message us with your order number and we will stop it leaving. Cash-on-delivery orders can be cancelled at any point before the courier collects payment, at no cost to you.

Once an order has shipped it can no longer be cancelled, but the return window below still applies.

We offer a 7-day return and exchange policy, starting from the date your order is delivered.

To be eligible for a return, the item must be unused, sealed in its original packaging, and in the same condition that you received it.

Items that are opened, used, or damaged due to improper handling after delivery are not eligible for return. This is a hygiene constraint rather than a preference: an opened cosmetic cannot be resold to anyone else.

Nothing here limits any statutory right you have under Pakistani consumer law.

If you receive a damaged, leaked, or wrong item, tell us within 24 to 48 hours of delivery on WhatsApp or by email, with clear photos or video of both the package and the product.

We will dispatch a replacement at zero extra cost to you. This is separate from the returns policy above and is not limited by it.

Once your returned item reaches us and has been inspected, we will tell you whether the refund is approved or rejected.

If approved, your refund is processed within 5 to 7 working days by Bank Transfer, EasyPaisa, or JazzCash.

Initial shipping fees are non-refundable, and return shipping is the customer’s responsibility — unless the return is due to a mistake on our part, such as a damaged or incorrect item, in which case we cover it.

Email support@lucoreskin.pk or message us on WhatsApp with your order number and what you would like to do. See our Contact page for the fastest way to reach us.

Delivery costs and timings are on our Shipping page, and the terms your purchase was made under are in our Terms and Conditions.